Frequently Asked Questions

What are the dates and hours of the 2016 Show?

Friday, October 7 through Sunday, October 9, 2016
Each day, the show is open from 10:00 am until 6:00 pm

Charity Gala, Friday, October 7
The gala is 8:00 pm – 12:00 am

How much do tickets cost?

Same price as last year: General Admission is $10.00. Children 13 years & younger are FREE.

Where can I buy tickets?

You can buy tickets online by clicking on the Buy Tickets link located multiple places on the site or by visiting the Chase Center ticketing booth during regular show hours.

Visa, MasterCard, Discover and American Express are accepted online for e-tickets. The ticketing booth accepts cash and credit cards.

Can I order tickets from my mobile device and still get in if I don’t have a printed ticket?

Tickets can be purchased using any smartphone or tablet – www.ticketsauce.com. E-tickets purchased will be delivered via a PDF file that can be opened up and scanned at the door for entry.

Do I need to print the E-tickets I purchased online and bring them to the show? What if I forgot to bring my printed ticket(s)?

E-tickets purchased are delivered via a PDF file that can be opened up and scanned at the door for entry.

If you forgot to bring your printed ticket, we can look up your order by name or order ID and get you checked in.

Can I get a refund?

No. Unfortunately due to the nature of the event, tickets are non refundable.

Where is the Chase Center located? Where can I find directions to the Auto Show?

Visit our Directions & Parking page. For GPS devices and apps, enter 815 Justison Street, Wilmington, DE 19801.

How much is parking?

Parking is FREE.

Are pets allowed in the auto show?

Only service pets are allowed at the show.

Can I bring food or drinks into the show?

No. You are not permitted to bring food or drink into the show.

Are cameras or video recorders allowed?

Yes. Cameras and video recorders are allowed at the show.

May I use the same ticket multiple times?

No. Each ticket is valid for only one admittance to the show.

Can I leave the show and come back later?

Your ticket is good for one day and you will receive a wrist band so you may return that day.

Are wheelchairs and strollers allowed on the show floor?

Yes.

Is there Wi-Fi at the show?

Yes.

Is there a lost and found?

Yes, inquiries can be made at the ticketing booth. We will lock any items up in our Auto Show Command Center.

Can I sit inside the vehicles?

Almost every manufacturer’s display welcomes visitors to sit inside the vehicles. However, unless otherwise noted, no one is allowed to sit in the concept or exotic vehicles.

Will I be pressured to buy a car?

No. Sales are not allowed to be made on the floor and no one will pressure you into buying anything. The product specialists at each manufacturer booth will be able to answer any questions you may have about the vehicles.

Where can I buy tickets for the charity gala?

Ticket information is located here.

Who benefits from the proceeds from the Auto Show Charity Gala?

This year, Exceptional Care for Children will benefit from the proceeds.